Nowadays, more and more hotels are concerned about satisfying all the needs of their customers within their premises. But, beyond the taste of food and competitive prices, what defines a good hotel restaurant today?
Apart from the hospitality, which is a must for all hotels; the quality of food in the hotel restaurant needs to be quite high as well. This holds true for almost all hotels in the world, but it is especially crucial for Malaysia where tourism is a major source of revenue. As the data states, a large part of Malaysia’s economic recovery has to do with the tourism sector.
More Than A Service, An unforgettable Experience
When young people are given a choice between buying a car or taking the money and taking a trip to the place they have always wanted to visit, more than 70% choose the second option. This makes no sense from an economic point of view as the car would have been a very useful investment and the trip would be over and gone in a few days. But people now value the experience of something unique and memorable more than anything else.
In the case of hotels, or to be more precise; restaurants, the same thing happens. People no longer want to go to a restaurant just to eat, but to enjoy the ambience and to create pleasant memories. Therefore, a hotel should be much more than just a place to spend the night; it should be a haven where people. can relax, eat well and keep their minds off the evryday stress of their lives
The Theme As A “Tourism Of Experiences” Strategy
Following the thread of the previous comment; the hotels in Kuala Lumpur have shown that the use of themes in restaurant services – especially in hotels under 4 stars – is often the only difference between the different hotels within the same range of price that has been vying for each other’s market share. More and more hotels; especially those with restaurants attached have begun to understand the value of catering to and targeting specific groups of people. Halal restaurant in kl best for Muslims is a good example of this line of thinking.
Different communities have different food restrictions. For examples; there are some Hindus who can only eat vegetarian food. The Jews are allowed to eat kosher, and the Muslims will only eat halal meat. The restaurants that cater to such specialized tastes are likely to draw attention and grab a big part of the market share in tourism.